Welcome to our most Frequently Asked Questions page here at Barkeep! We will do our best to answer any and all questions you may have, including our free shipping promo. As we get phone calls and emails with questions, we will add them to this page.

Is the free shipping promo good on every item? Almost, but not quite all. Our free shipping promo is valid on over 95% of items found on our website! Sadly, due to the oversized bulk weight of certain items, they are excluded from the free shipping promo. Large items, wine kits, and non-alcoholic beverages are not included in the free promo.

How much do I need to spend to get free shipping? $150 CAD before taxes and shipping.

Is the free shipping only in Canada? No, this wild promo includes anywhere in the USA as well!

Where do your items ship from? All items ship from our retail store in Penticton, BC, Canada.

Do you stock/carry the products you sell or drop ship? We stock all items we sell and ship! We don't rely on third parties or companies to drop ship items; we strive to provide the best service not only in our industry, but anywhere online. If we stock the items we sell, then we know we can ship all your items immediately.

How fast will you ship my purchase? Quicker than you can finish your cocktail! Well, depending on how fast you drink, maybe not that fast. Our goal is to ship all online orders during our regular business within 4 hours or less! Did we mention we're literally beside the main Canada Post building in Penticton? This means we drop parcels off 2-3 times a day!

Do you accept returns? Yes, of course! As long as the item is brand new and in original condition (unused, unopened, sealed, etc) it's no issue. You can find our refunds and return policy here.